[IMPORTANT] My 050 Number Service Charges

On September 1st, 2022, we will introduce the following two My 050 Number Service fees.

Users who got the My 050 number before September 1st, 2022, or those who apply for the service via our authorized agents* will not pay the maintenance fee until April 1st, 2023. 

*On April 1st, 2024, customers who obtained 050 numbers from our authorized for the IP-phone service agents, will be charged a maintenance fee of 550 yen for the 6 months.

About Fees

Fees (non-refundable, tax included):
  • Application fee: ¥550.
  • Maintenance fee: ¥550 every six months.
Once your application has been approved, you will be issued a 050 number with five free calling minutes to try the service out. If you decide to cancel your contract, please contact our customer service within eight days after the 050 number is issued. No charges will be incurred in this case. If you decide to keep your My 050 number contract, please add enough credit to your Brastel account to cover both the application fee and the maintenance fee before the end of the trial period.

About Billing Rules

The aforementioned application fee together with the first maintenance fee will be deducted from the customer's Brastel account balance on the 9th day after the application is validated and a 050 number is obtained. Each subsequent maintenance fee will be deducted from the customer's Brastel account balance at the end of every billing period of 6 months.
If there is no sufficient balance in your account, your 050 number will be temporarily deactivated, and you will not be able to make or receive incoming calls. Once you top up your Brastel account with enough credit to cover the maintenance fee, your account will be automatically reactivated. If your 050 number remains deactivated for six months, your contract will expire permanently. Once your contract expires, you will need to apply for a new Brastel account to get a new 050 number.

About Due Dates

The maintenance fee will be charged to your account every six months, and your first maintenance fee payment is set on the 9th day after the number issue date. For example, if your 050 number was issued on September 10th, your first billing date will be September 18th. After that, you will pay the maintenance fee every March 18th and September 18th. If the first due date falls on the last day of the month, it will be reset to the 1st of the following month. For example, if your first due date falls on September 30th, your first maintenance fee payment will be set for October 1st. After that, you will pay the maintenance fee every April 1st and October 1st.

About Using the My 050 App Without My 050 Number

For customers who already have a 050 number:

If you do not want to pay the maintenance fee, please request the cancellation of your 050 number. Please note that without a 050 number the following restrictions will apply.

For customers who are thinking of applying for a 050 number:

It is possible to use the My 050 app just for outgoing calls. In this case, you do not need to pay maintenance fees. However, the following restrictions will apply.

Restrictions for app users without a My 050 Number:
  1. You will not be able to receive calls.
  2. You will not be able to make free calls between My 050 users.
  3. You will not be able to make free calls to 0120 free dial numbers.
  4. Caller ID will not function and your phone number will not be displayed. Therefore, if you make a domestic call to a number that restricts incoming calls from a caller with no caller ID, your call will not be connected.

About Cancellation of the My 050 Number

To cancel your My 050 number, please send us a request to cancel_my050@brastel.co.jp with the information below:
  • Your full name;
  • The email address you used during My 050 number registration;
  • Your Brastel account User ID number (access code);
  • Your My 050 phone number;
  • Reason for cancellation.
All cancellation requests will be processed only during the following business hours: Mon. 9:30 - Fri. 18:30

We will try to do our best to process your cancellation request immediately.
However, it may take some time. Therefore, please send your request at least 2 business days in advance before your maintenance fee due date occur. Please note, we do not process requests on weekends and national holidays.

After your request is processed, you will receive a notification from us. Please note, we do not accept cancelation requests by phone, chat or SNS. Please only email us to cancel_my050@brastel.co.jp

Even after your 050 number expires, you will still be able to place outgoing calls and use any of our other services as long as your Brastel account is valid and has remaining credit on it. Initially, your Brastel account is valid for one year from the date of issue. Any call or transaction that results in a balance change (an increase or decrease), except credit transfers between Brastel accounts, will extend the validity period for one year from the moment a paid call or transaction occurs.

About Collecting Personal Data Information

In compliance with the rules and regulations regarding IP Phone Service, users shall provide us with the following information: full name, date of birth, nationality, address, a valid identification document, and E-mail address. If your active My 050 account is not yet registered with us, please do so as soon as possible by contacting our customer center.